Frequently Asked Questions



General Policy FAQ

What is your shipping policy?
Do you ship outside the US?
Do you accept returns and offer refunds?
Why is there no tracking information available at www.usps.com?
I need to contact you about my order and you don't have a phone number? What kind of company are you?
Along that same line, you don't send me any notifications about my order either. I don't like that.
Are your packing peanuts biodegradable?
Do you have Gift Certificates?
What is your turnaround time?

Product Specific FAQ

Can I use my fantasy bathwater on my plants without harming them?
What is the difference between your foaming agent, SLFA, and a sulfate? Why should I care?
My bubbles disappear too fast!
Speaking of bubbles, can I get mine without any or maybe a lot more?
Help! My bath fizzy has turned darker and has some brown spots!
Can I use your bath bombs and body bars on my children?
How can I do a patch test to make sure I'm not allergic to any colorant or essential oils in the product?
Why do you ship the bath bombs in individual boxes?
WHAT is the deal with those big bags? Just how should they be stored?
Glitter?

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General Policy FAQ

What is your shipping policy?
Please note that it may anywhere from 1-10 business days to process your order. If you need your package shipped by a particular date, please let us know and we will do our very best to ensure it is ready in plenty of time and that it doesn't wait in case of a backorder. We ship either through USPS Priority Mail or through Federal Express Ground, depending on the size of your order. On orders less than $80, we charge flat rate shipping, which reflects the current flat rate shipping price charged by USPS priority mail and that does change when postal cost rise. We do NOT hide handling or other "fees" in our shipping prices. We think this is a horrible business practice and shame on you businesses who do this or charge fees for "small orders".

Shipping is free in the US for orders $80 and above so we will choose the most economical method among the carriers. APOs will always go by USPS priority flate rate, as they are the only carrier who supports our troops overseas and allows for economical shipping methods. The others do not offer that service.
Our current turnaround time is about 3-6 business days not processed by e-check (Paypal requires additional time for e-check) AFTER paypal clears your payment. Once again, if you need it sooner, comment or send us an email and we will do our very best to accomodate you! During the holidays, we try to push orders out more quickly with a turnaround time of 2-4 days, but PLEASE LET US KNOW IF YOU HAVE A DEADLINE!

Also please note that we no longer offer shipping to international customers, but do ship to Hawaii, Alaska and APOs. The international shipping and customs checking simply didn't work out well for us or the customer. At some point in the future we may revisit this. For now, anyone ordering from non-US or APOs will be immediately refunded their purchase price and the order canceled.


Remember We always offer free shipping for orders $80.00 and over to the US and APOs. Your shopping cart will automatically reflect the discount.

Do you ship outside the US?
We did for many years. Most of the time, the distance the products had to travel to our international customers did not allow them to arrive in their freshest state due to lengthy ship times, holds at customs and various environmental changes. So effective in 2012, we are no longer shipping outside the US unless it is to military bases. We also feel the distance the products must travel is at odds with our environmental goals, due to the fuel required to get them vast distances. For these reasons, we have made a business choice to focus on US distribution only. We hope you understand and can respect our choice.

Do you accept returns and offer refunds?
No. We are very sorry, but due to the nature of the products we sell, we can't accept returned items or offer refunds for purchased products. Please make sure you like the aroma and the product before you buy multiples or big bags. But please, always let us know which ones you love and which ones you don't. We would love to hear from you. Of course, if we've made a mistake on your order, or you've received a candle that is broken, we will gladly refund you or replace the item. But please note - this does not apply to our bath fizzies.

A special note regarding our bath fizzies: They ARE different than the others on the market. Think of these bath bombs as a combination bath fizzy, bubble bar and bath melt all in a tidy little package, freshly made by hand and eager to get in the water with you. And for less than half the price the smaller ones sold by others. They are loaded with moisturizers, fragrance and bubbles. There is a bath melt inside each bath bomb as well as a portion of bubble bar. These are not the super-hard chalky ones that you get from other manufacturers. They are naturally softer due to the amount of moisturizers. We've worked to get them as hard as possible (we made a slight formula change during the fall of 07 that has helped firm them up considerably), but they still can be broken easily so you can divide them up if you wish. If you are expecting a bath bomb that can double as a projectile weapon - these aren't the ones to try. We package them very carefully. Each bomb is placed inside a cello bag and then wraped in cushioning tissue paper. Each one is inserted in its own little gift box. The bomb and the box are labeled clearly so you can see what you are reaching for. We take our baths, our products and our customer service very seriously. We do everything we can to ensure that your bath bombs arrive intact. But every once in a while, during mad rides in the mail truck, you may get a dented, broken or smushed one. We assure you that they are still as scrumptious to use but we don't refund based on broken ones. We want to be clear about that before you place your order.

Why is there no tracking information available at www.usps.com?

"The U.S. Postal Service was electronically notified by the shipper on (insert date here) to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated every evening. Please check again later."

When we print a shipping label for your package with our software, it obtains a tracking number from the USPS website. The next day, the USPS mail carrier picks the packages up at our facility. The Postal Service, despite many complaints, are very inconsistent in scanning the barcodes on the packages at the time of pick-up. 90% of all packages picked up by the postal service do not get scanned by the postal carrier and unfortunately, do not get scanned in at the central hub the carrier takes the packages to for sorting. The first time the package is scanned is normally when it arrives at your local hub and is given to your postal carrier for delivery. Since that is usually the same day, the first update you will see on their tracking website at
www.usps.com is after you already have the package in your hand. Although it is a inconvenience to not be able to see the routing of your package from our location to you, we have very few packages that fail to arrive within 2-5 business days, despite having no update on the website. We assure you that this statement on their website does not mean that we haven't actually sent your package. When we print your label, we have actually purchased the label for your shipment. Within 24 hours, the postal either picks it up or someone drops it off at the MPO closest to us. Your package is on its way despite the fact that they do not update their website. If you ever have any questions about this message or the shipping date of your package, please write us and we'll try to help. We haven't given up on the postal service either. We keep asking that they insure that the packages are scanned by the carrier so you can receive timely updates on the delivery of your parcel.

Help! I need to contact you about my order and you don't have a phone number! Why? Why?
Because we try to keep the cost of the fizzies in raw materials and labor in making the fizzies, not in manning a phone line. So we don't have customer service people taking calls. We have a big computer that we watch for emails coming from you. We all watch it and so if you send us something, we are going to see it. It comes through our phones, our manufacturing computers, and our shipping computers. So don't worry, we are going to get your emails. So send us what you need at fantasybath@gmail.com. Please leave your Paypal transaction number, and what you need. Someone will see it and make sure that what you need gets handled. So if you just entered an order and you need it shipped to another address or want a fizzy changed or something of that nature, don't worry, just send us a message. If someone doesn't write you back immediately, don't panic - that doesn't mean we didn't see your email! We constantly monitor the emails and nothing gets by us, but there are only a few of us that acutally correspond with you directly so sometimes it may take us a few days to get back with you on your email. Once again, that is strictly a cost issue. We try to handle the emails in order of urgency and we do try to answer each one of them, it just may take us a few days to get back to you on them. But if it concerns your order and you've asked us to change something like an address or to switch a fizzy scent, we have taken care of it.

Along that same line, you don't send me notifications about my order either. I don't like that.
Yea, you know, we don't like that either. When we were a much smaller company and didn't have a lot of customers, we used to be able to handle sending out notifications manually on each order. It wasn't a big deal because there wasn't a lot of orders. Now that we have grown, we simply can't do that anymore. So we are faced with a big delimma. Do we add cost to the product by either a) buying a system that will automatically send out notifications to you as your product moves along our process (we'd love that as we know you would too) or b) add a temporary person to do this by hand, (which would also add cost) or c) simply explain why you don't get notifications and try to contain the cost and hope you value the lower cost over the information updates.

At this point, we are going with option C. Let me explain why. We are trying so hard to speed up the turnaround process time, which we know as well as you do, is not as fast as it used to be. We want to get that back to 1-3 business days. That is our goal. When this happens, then the need to send out a lot of notifications to you over and above what Paypal sends you is much lessened. These "progress reports" become necessary in the world where it takes two weeks to ship a product (bad). In a world where we want to be (a product is shipped in 3 days), "progress updates" become obsolete. We become reliable that when you order, you have your box of goodies anywhere from 3 days to 7 days, consistently and with no need to write us or for us to send you any "notifications". If we can do that, then A and B become less necessary unless we have major exceptions and then those, we can handle manually, because they are small in number. In the end you are much happier because you have your products faster and we'd rather focus on the root cause and apply our investment dollars on what is really important to us - making you happy. Which is getting you your products faster, eliminating the need for notifications and "updates" rather than in tracking and update software or in admin customer service reps at this point. Because in the long run, we think this will be better for both you as our customers and us, because it will make us your supplier of choice. Consistency, reliability and of course quality in both product and service. That is where we want to be. And we think that is where you want us to be also.

Are your packing peanuts biodegradable?
Please note that although we purchase only cornstarch peanuts for our packaging because they melt in water and can be rinsed down your drain -- we also recycle our polystyrene peanuts that our raw materials are shipped in. We were mixing these together and using this for packing your products. Due to many of you writing us with concerns with some of the peanuts rinsing away and some not, we understand the difficulty and so now - we are separating the two types of peanuts. Hopefully, before long, everyone will be using biodegradable packing material and we can say goodbye to the polystyrene ones forever. But until then, we simply can't sleep at night if we put them in the landfill, so they have to be put back into your boxes and we hope that you'll continue to recycle them also. We also recycle air-bags we receive and use them for cushioning and hope you recycle these as well!

Do you have Gift Certificates?
Yes! If you are shopping for the perfect gift and don't know what fragrances your family and friends might like, a gift certificate is always appreciated. These gift certificates can be sent through email on the day of your choosing and they never expire. They are offered through Paypal and are 100% guaranteed by Paypal. Visit
Paypal's website for detailed information about how gift certificates work, but we'll try to summarize it here.

Click on the "buy a gift certificate" link on the header of any of the pages and you'll be taken to a Paypal web page where you can specify the recipient for your gift certificate. You do not have to have a paypal account to purchase a gift certificate and you can use Mastercard, Visa, American Express and Discover to purchase your certificate. You can specify any amount from $5.00 to $1,000 for your gift. You can then choose to send your certificate via email by entering an email address of your recipient, or you can print the gift certificate and write the name of your recipient in later. If you choose to send your gift certificate via email, you can choose what date you wish the email to be sent. You purchase the gift certficate and receive a receipt for your payment.

Your recipient receives either a printed copy of the gift certificate from you, or an email on the day that you chose when purchasing the certificate. There is a link to our website on the printed copy and also on the email. When the recipient of your gift certificate shops with us, they can redeem their gift certificate code at checkout. There is no expiration date on the gift certificate.

We think this is a great solution for those of you who wish to give bath goodies to your friends and family members but want them to be able to shop and select their own products and fragrances! And although, it'll be great for the holiday season, it will also be great for birthdays, Mother's day, valentine's day and well, really anytime you want to spread a little bath joy!

What is your turnaround time?
We know the need for instant gratification. Stocked items usually leave in 1-3 business days. Custom items leave in 4-10 business days. We do however keep limited finished inventory on hand to keep the products at their freshest being a very lean manufacturing company. The custom items, like scrubs, bars, candles, 3-pound bath powder bags, and special scented items vary due to manufacturing and cure times. This also happens sometimes when large amounts of one fizzy may be in demand and batches have to be made to order. We constantly work on methods to improve our turnaround time while keeping your products fresh and your prices low! All of these things work together. If you need something quickly, please let us know by email and we will do our best to acccomdate your needs!

Product Specific FAQ

I live in central Virginia, and like much of the southeast, we are experiencing a drought. I would like to know if I could use my fantasy bathwater on my plants without harming them. That way, I could get two uses out of the same water and not feel so guilty about taking baths (instead of showers) and keep my plants hydrated.

Of all the questions I've received, I think I loved this question from Suzanne Swisstack from the Longwood University Library most of all. I asked her if it was ok if I posted her question and my reply to her here on the website and I'm glad she agreed because it was such a fantastic question and of course, near and dear to my heart.

Hi Suzanne. First of all, let me tell you how wonderful it is to hear from you on this matter. I can't tell you how thrilled it is to answer this question and how much I wish everyone was like you.

I've been pondering your question and talked it over with my peers. We've reached consensus on the answer, which wasn't as easy as it first seemed to be.

In a nutshell - The bathwater would be considered safe to use on plants outside the home if dispersed on a wide area and not as their only water source, but I would refrain from using it in on inside plants. There are two main reasons for this.

1) The reason that I would avoid using it on houseplants - in outside areas, there is bacteria in the soil that would break down the shea butter and olive oils and any other residue from the body oils that would be present in the water. In most house plant soil, the soil is sterile and therefore it would be much harder, if not impossible, for the plant to break those ingredients down and could cause harm to the plants if the oils build up around the root system. I think the fact that these oils are present in the water might actually be good for the plants outside your home as they may find nutrients in them as the bacteria helps break them down, but I would use the water sparingly on them until you see they are taking to the water without causing them any issues. Which brings me to my second point.

2) The PH of the bath water changes slightly when the citric acid and baking soda combine. The PH is still in the neutral range but this range can still vary slightly within a few points of degree and although undectable to the human skin, can still be quite sensitive to certain plants. For example, roses like a higher PH, which is on the higher end of the neutral scale, meaning they like a little less acidity in their water. Azaleas on the other hand, love a lower PH and like that extra point or two and thrive when given a few extra points of acidity. Shifting just a few degrees of PH in the water can make them either healthy or slowly kill them. Depending on how much bath fizzy you use and what the normal PH of your water is, the PH level of your bathwater could be altered slightly and if over time you watered your plant over and over with the same water source from the bath water, you could affect its growth based on this. So I would recommend that if you decide to use your extra bath water (and I think it is a great idea), I would use it in a wide area, alternate the water source with fresh water, and watch your plants carefully for signs of stress.

Another fantastic way to reuse the water, if you access to one, is to use it to water a compost heap. Thanks again for such a great question!

What is the difference between your foaming agent, SLFA and a sulfate? Why should I care?
Sulfates have had a lot of really bad press on the internet. Although the stories circulating about the dangers of sulfates are slowly being
debunked in regards to being dangerous, (they are approved by the FDA for use in cosmetics and toiletry items and are considered completely safe). Sulfates are inexpensive and they have great foaming ability so they are widely used in the cosmetic industry.

But they can cause irritation to the skin and there is a reason for that. The molecules of sulfates, in particular, Sodium Lauryl Sulfate (SLS), are very small and can pentrate the skin surface and therefore cause irritation. There are other foaming agents on the market that have large molecules and therefore cannot penetrate the skin. One of those is Sodium Lauryl Sulfoacetate (SLFA), which is derived from coconut and palm oils; a safe, skin-friendly surfactant (foaming agent) for both skin and hair. This mild plant-derived surfactant creates a rich, luxurious lather that effectively removes surface oil, dirt and bacteria, without stripping or drying sensitive skin. Sodium Lauryl Sulfoacetate is also hydrophilic. This means it is attracted to water, which enables it to dissolve more readily in water, thus providing superior rinseablility.

Although the names sound similar to another, the size of the molecules means all the difference in skin irritation. Sodium Lauryl Sulfoacetate is a large molecule ingredient. Large molecule ingredients are considered to be mild, gentle, and non-irritating, as they cannot penetrate the skin. In contrast, Sodium Lauryl Sulfate (SLS) is a small molecule ingredient, and is capable of penetrating the skin, which can increase the occurrence of skin irritation. So we use SLFA, even though it is more expensive, and never SLS. If you have any questions about this, please let us know.

My bubbles disappear too fast!
Yea, they don't hang around as long as we wish they would. But there is a reason for that and to get them to stay around longer comes at a price your skin would pay. It is a fine balance between a moisturizing bomb and a bubbly bomb. The more bubbles you add, the more they emulsify the oils and shea butter in the bombs meaning less is left for your skin. As the bubbles eat up some of the oils, the bubbles disappear. :( But we have made some test batches with doubling the bubble amount and didn't see much degradation of the moisturizing action, so now the bubbles will hang around a bit longer for you. Update: Due to many of you writing about noticing the difference in moisturizing, we have backed off of the double-bubble and now are only adding a wee bit more. It was obvious that your moisturizing is much more important to you than your bubble-action. Good, we think so too. But for you bubble-lovers out there, we are thinking about introducing a Double Bubble Option on Big Bags for you. That way, you can add more bubbles to the bag orders if you want for a wee small fee. Just note that in our product, the bubbles will never come over the top of the tub. Its just too drying on the skin and we believe that us girls (and guys) need all the moisturizing we can get with the things in the world our skin is exposed to every day.

Speaking of bubbles, can I get mine without any or maybe a whole lot more?
Yep. On bag orders only. You can request half the bubbles or no bubbles. Just make a note in the comments. Please note that this can only be done for orders by the 3 pound bag - we can't do this on 1 pound bags or individual bath bombs. For those of you who want more bubbles, you have the option to double the bubbles within the shopping cart!

Help! My Dryad / Into The Green / Bayoo Voodoo has turned dark and has some brown spots! It looks funny! What is it? Has it gone bad? Is it moldy? OMG! And I have a whole bag of it too! What am I going to do with it?

First of all, CALM DOWN. It's ok. Everything is fine. Your bag is fine. Welcome to our love/hate relationship with real vanilla, sandalwood and patchouli oils. They do have a tendency to turn dark either when exposed to light, heat or sometimes when they are exposed to either an acid or an alkaline. Wow! Lucky for those essential oils, they have all four conditions in a nice bath fizzy sitting in a bright bathroom! They have a little baking soda, a little citric acid, a little light, a little warmth, and if they are really lucky, only on one side so it only happens where the sun is shining so it looks really spectacular. Seriously, it is the nature of the essential oils used in the fragrance. We could eliminate the browning by using synthetics that don't react. We could. But we won't. Why? Because they don't smell a whole lot like vanilla either. We choose the aroma over a few dark spots. The brown spots don't hurt the fragrance and they don't harm the bath water. It's not mold. It's not anything except the color of vanilla extract. You know what vanilla extract looks like. Well, vanilla essential oil is just as dark. Some oils are almost clear, like mints and a lot of florals. Others are so light you will never see them, like rosewood and lime. But others, like vanilla, sandalwood and patchouli, are dark. And you may see them show their faces in your bath bomb over time. But unless the product ages for a very long time and turns really dark, it will usually revert back to the normal color once it hits the water and the water-soluable colorants deep inside will disperse in the water and the little drops of oil you are seeing will disappear. Most of the bath bomb varieties that you will see spot-up over time contain vanilla, amber, sandalwood or patchouli and they are the varieties that we tint the deepest. We package these products immediately upon curing and remove them from light sources. We suggest that you keep them away from light and heat. If you purchase the big bags and like to display them in apocothery jars (as I do), try to move them out of direct sunlight and use them within 30-60 days to avoid the worst of it. But you know, if it does turn a little dark in the jar or the bomb -- for the Dryad, Into the Green, Bayoo Voodoo, and Wylde Child lovers out there (as I am) - it just adds a little more mystery to the water. A deeper green, a deeper purple. What's the harm in that? Serendipity of chemistry can actually turn out to be a quite a good bathing experience.

Can I use your bath bombs and body bars on my children?
We would recommend doing a small patch test on any child 6-12 years of age or on yourself if you have very sensitive skin. To do this, take a small portion of the bath bomb (a teaspoon of powder) and place in a small bowl of tub-temperature water. Wait until the bath bomb dissolves and dip a bath cloth in the water. Place the bath cloth on the wrist and wrap in warm towel. Leave for 30 minutes. After 30 minutes, remove the cloth and dry the wrist. Wait 24 hours. If you see no sign of redness or irritation, it should be safe for use. For the lotion bars, simply rub a small portion of the bar on the wrist and cover with a band-aid for 4 hours. After 4 hours, remove band-aid and wait 24 hours. If there is no redness or irritation, it should be safe for use on your skin. Please repeat this test on any new bath bomb or body bar as new allergies can develop and the composition of our essential oils can change with batches.

We use only cosmetic grade oils and colorants in our bath products, but due to the nature of body chemistry and any plant extract, anyone can be overly sensitive to a component that we use. This occurs more often in children due to the sensitivity of their skin. We do not target our products to children, they are intended for adults who want an aromatheraputic and extremely moisturizing bath additive. We would not recommend their use on children under 6 years of age. Due to the moisturizing agents, the tub can become slick. Please use with caution and supervise children while in the bath. Please do a small skin patch test if you are unsure about your level of sensitivity (see above) or have any known allergies to plant and nut derivatives. We do use wheat, soy and nut products in our bath additives.

Please, do not use the sugar or salt scrubs on children! They don't need the exfoliation. Keep them out of reach.


Why do you ship the bath bombs in individual boxes?
We do this to protect the bath bomb from crumbling during shipment. Due to the freshness of the product, the amount of moisturizing oils and shea butter within each bomb, it is necessary to individually wrap the bombs in tissue paper and package them in a box so that they don't break apart during the long trip from us to you. The boxes and tissue paper are made from recycled material and the only plastic that we use is the cello bag that the bath bomb is inserted in. We are looking for a green alternative to the cello bag and you can bet when we find one - we'll switch! Also, please note that although we purchase only cornstarch peanuts for packaging because they melt in water and can be rinsed down your drain -- we also recycle our polystyrene peanuts that our raw materials are shipped in. We were mixing these together and using this for packing your products. Due to many of you writing us with concerns with some of the peanuts rinsing away and some not, we understand the difficulty and so now - we are separating those. We will continue to recycle, so if you can't tell if your peanuts are cornstarch by looking, try one in the drain first before dumping the entire box in. Hopefully, before long, everyone will be using biodegradable packing material and we can say goodbye to the polystyrene ones forever. But until then, we simply can't sleep at night if we put them in the landfill, so they have to be put back into your boxes and we hope that you'll continue to recycle them also.

WHAT is the deal with those big bags? Just how should they be stored?
We realize that it has been confusing, so let's clear it up. The bags are meant to give you a very economical method of ordering your favorite powders and fragrances. They are not meant for long term storage. Our suggestion to those of you who wish to buy them in bulk, please transfer them to a glass or ceramic jar as soon as you can. They will be ok in the bags for a few days, even up to a week in some of the lighter scents, but not much more than that. If you don't have apocothery jars or ceramic canisters, simply put them in mason jars for storage. To keep them at their very best, store them away from heat (it changes the fragrances, just like perfume does in the sun) and away from direct sunlight (it not only heats them up, but can leach the color). If you have a fridge that you don't keep food in, it is the perfect place to store any bath products as it will extend their shelf life. But alas, not many of us have the space or budget to buy a fridge dedicated for bath products. If you do, you are lucky and should brag every chance you get! We have received some questions recently about the shelf life of the powder. If you transfer your bag to a glass or ceramic container and keep it away from heat, moisture and direct sunlight, your powder should be good for six months or even longer. We have some stored in apocothery jars for over a year and can't see, smell or feel any difference in the quality of the bath. If you have any more questions, please write us!

Glitter?
Ya know, it is a love/hate relationship with the glitter. We started out sprinkling a little glitter on the bath bombs for a little shimmer for our wholesale customers who liked the extra sparkle it gave to the bombs while they were sitting around in a retail store waiting to be bought. And some of you like the little bit of shimmer it leaves on your skin. But a lot of you really don't like the glitter (even a teeny tiny bit of it) getting on you, your tub, your cat, etc. And we begin finding it in our hair, our cars, and we even started to notice it on the UPS guy! So, after much conversation we have decided to stop the sprinkling of the glitter. We are now using colored sugar for that extra little glimmer. So if you see sprinkles on your bath bombs - don't panic! It's just colored sugar! It shouldn't stain you or your tub and should disintegrate in the water before you even notice it.

Please feel free to send us any feedback, questions, issues, concerns, how you are doing, it doesn't matter -- we just like hearing from you. If you have any questions, the best way to reach us is by using our email address below. We promise to get back to you within a business day.
fantasybath@gmail.com




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